Ticket Ts and Cs

2020/21 Season Ticket Terms and Conditions

The terms and conditions set in this document and the ground regulations displayed in the stadia, govern the use of the 2020/21 season ticket.

They define the relationship between the club (Charlton Athletic Football Company Ltd) and the season ticket holder (the person named on the 2020/21 season ticket) and this takes precedence over all and any previous versions. Use of the season ticket shall be deemed to constitute acceptance of these terms & conditions and ground regulations. 

1. The purchase of the season ticket entitles the holder to attend each first-team home league fixture played at The Valley during the 2020/21 season. Entry to cup matches, play-offs, testimonials and friendlies as well as other events held at the ground are not permitted via the use of the season ticket. 

2. Supporters aged 65 or over on August 1st 2020 who are classed as senior concessions, and applicants aged under 11 years, under 18, under 21 or students, will be entitled to a discounted ticket. Proof of age must be given in the form of a birth certificate or passport. The club reserve the right to obtain this information from existing season ticket holders who have a discounted ticket and have not shown proof of age previously. All prices include VAT at the appropriate rate.

 3. For purchases in the family areas, for every junior ticket purchased, up to two adult, senior concession or under 21 tickets can accompany. 

4. Season tickets are NON-transferrable. Should a season ticket holder not be available to attend a match and wish a colleague/friend to attend, the season ticket holder is to contact the ticket office. We will arrange for a paper ticket to be collected. This arrangement cannot be processed on a matchday. The season ticket holder shall be deemed responsible for the behaviour of the third party using the paper ticket.

5. Transferring a season ticket to a supporter of a visiting team is not permitted. Any supporter who facilitates such an admission to The Valley is liable to have their season ticket cancelled without compensation. 

6. The club will allow a concessionary ticket to be upgraded on three separate occasions throughout the season. The season ticket holder shall be deemed responsible for the behaviour of the third party using the paper ticket. 

7. If a supporter wishes to transfer their season ticket for a particular match to another part of the stadium then this transaction will be charged the necessary upgrade fee and must be completed at least 24 hours prior to kick-off. 

8. Season tickets are not to be sold privately or through any third-party website or seller. 

9. For evening kick-offs where an under 11 season ticket holder in the family area is unable to attend, the accompanying adult /concession/under 21 can transfer their seat and upgrade the under 11 season ticket to another part of the ground. 

10. The club cannot guarantee that a match will take place at a particular date/time or venue. The club will make every effort to make supporters aware of any changes to first-team fixtures. 

11. In the event of rescheduling, postponement or abandonment of a match, the club will have no liability in respect of season ticket holders who incur consequential loss or damage such as (but not limited to) loss of enjoyment or travel costs. 

12. Season tickets remain the property of the club and must be available for inspection at any time. As such, the club reserves the right to cancel or withdraw the season ticket if the holder does not comply with its ground regulations. 

13. If a specified seat is unavailable for use due to a club decision or an intervention by the licensing authority or governing body, the club will make every reasonable effort to relocate the supporter. 

14. The club accepts no liability whatsoever if the seat to which this season ticket refers is affected by adverse weather conditions or if the view therefrom is affected by pillars or other structural apparatus, and the acceptance of this season ticket implies full recognition of this condition by the holder. 

15. Should a season ticket be forgotten or lost and need to be replaced, the club will charge £10.00 for a replacement. A damaged card will be replaced for a fee of £10.00. This is a non-refundable charge. 16. Online bookings are subject to a £1.50 transaction fee. 

17. Telephone bookings are subject to a £2.50 transaction fee. 

18. The club does not accept responsibility for stolen season tickets. Should a season ticket be stolen then it must be reported to the club immediately. The season ticket may be replaced at the discretion of the club – a £10 admin fee may still be applicable. 

19. It is the responsibility of the season ticket holder to arrive at the stadium on time. Refunds will not be given if a season ticket holder arrives late for a fixture. This includes (but is not limited to) problems with transport. 

20. Purchases made on or after June 15th 2020 shall have no right to cancel their season ticket after that date. The club relies upon the exception under Reg. 6 (2) (b) of the Consumer Protection (Distance Selling) Regulations 2000, under which there is no cooling off period following an applicant’s acceptance. 

21. Season ticket holders must sit in their designated seat. Any supporter found to be seated in a different area from the seat indicated on their ticket will be liable to have their season ticket confiscated without compensation. 

22. It is the responsibility of the season ticket holder to inform the club in writing of any changes of address/contact numbers or email address. These details can be amended via our online service or by emailing the club at tickets@cafc.co.uk. 

23. Valley Gold members who have paid their subscriptions for the past 12 months or have paid annually in advance are entitled to qualify for a discount against their season ticket renewal.

24. The club reserves the right to refuse admission to anyone in dispute with the club, if this dispute is ongoing and has been for 14 days or more. 

25. Any promotional competitions that may be offered to season ticket holders are not open to employees of Charlton Athletic and their families. 

26. Ambulant/wheelchair season ticket holders can apply for a free personal assistant ticket. Ambulant supporters must be on middle-rate mobility allowance. Senior concessions in receipt of Attendance allowance. Proof of eligibility is required upon application. The club reserve the right to obtain this information from existing season ticket holders who have a discounted ticket and have not shown proof of allowance previously. 

27. Personal Assistant season tickets (helpers/carers) are only valid for use when the personal assistant is accompanying the registered disabled season ticket holder. 

28. If a paper ticket has been issued and then lost/damaged the club accepts no responsibility for this. At the club’s discretion, a paper ticket will be reprinted but an administration fee of £5.00 will apply. 

29. If a fixture is placed on restricted sale and a supporter does not fulfil the eligibility criteria, the supporter will not be permitted to use another supporter’s details.

30. Social distancing: Due to the ongoing efforts to limit the spread of Covid-19 and the likely after effects that will entail, the club reserves the right to move any season ticket within the stadium. This is to ensure the safety of all of our supporters. It is up to the discretion of the club to where the seat will be moved, although every effort will be made to find a seat of similar quality and value. In the event that a supporter has to be moved into a higher priced seat, they supporter will not be liable to pay the difference in seat prices. 

31. Unplayed fixtures: Season-ticket holders will be able to claim compensation on any home fixtures that are not played in the 2020/21 season. All compensation packages will be processed at the end of the season and all season ticket holders will be contacted about how to claim.

For those individuals that have chosen to pay via the two instalment plan, your second payment will be adjusted to reflect the number of known games that you will be able to attend at the stadium. This will be done automatically at the point that the second payment is taken from your account. If any compensation is still due, this will be processed at the end of the season.

32.    Concession Control: For the 2020/21 season, the club will be implementing a strict concession control policy across season tickets. Any supporter found to be using the incorrect age class season ticket may face the possibility of the season ticket in their possession being cancelled. 

The club would like to remind all season ticket holders to bring proof of identity with them on matchday in case they are asked to provide it by either the Ticket Office or a steward on the gates into the ground. Failure to provide this ID will lead to refusal of entry to the ground and will result in the individual having to purchase a full-price ticket from the Ticket Office. 

If you wish to let someone else who qualifies for the price class of your ticket use it for a game instead of you, please contact the Ticket Office by emailing tickets@cafc.co.uk, providing the name of the individual you would like to give your ticket to

33.    Payment Plan: Any supporter that has opted for the two-stage payment plan must make both payments before the physical season ticket card will be sent out to their address registered with the club. No supporter that has only made one payment will be able to receive their card or have access to any of the fixtures at The Valley until the second payment has been processed. No season ticket card will be issued until it is known how many games will be played in front of fans. If the card is issued before the second installment is due in ‘TBA’ and second installment due is not paid in full by the due date, the card will be cancelled.

For the 2020/21 season, the club will be implementing a strict concession control policy across season tickets. Any supporter found to be using the incorrect age class season ticket may face the possibility of the season ticket in their possession being cancelled. 

The club would like to remind all season ticket holders to bring proof of identity with them on matchday in case they are asked to provide it by either the Ticket Office or a steward on the gates into the ground. Failure to provide this ID will lead to refusal of entry to the ground and will result in the individual having to purchase a full-price ticket from the Ticket Office. 

If you wish to let someone else who qualifies for the price class of your ticket use it for a game instead of you, please contact the Ticket Office by emailing tickets@cafc.co.uk, providing the name of the individual you would like to give your ticket to.

34. By purchasing a season ticket with Charlton Athletic, you agree to follow our stadium regulations set out here https://www.cafc.co.uk/tickets/ground-regulations

2020/21 Match Ticket Terms and Conditions

The terms and conditions set out in this document, the Code of Conduct, which you must accept when purchasing, and the ground regulations displayed in the stadia, govern the use of the 2020/21 match ticket.

They define the relationship between the club (Charlton Athletic Football Company Ltd) and the match ticket holder (the person named on the 2020/21 match ticket) and take precedence over all and any previous versions. Use of the match ticket(s) shall be deemed to constitute acceptance of the terms and conditions and ground regulations 

2020/21 match ticket terms and conditions follow.

1. If a match ticket holder is showing any symptoms of Covid-19 ahead of the fixture for which they have purchased, it is their duty not to attend said fixture at The Valley. You should follow government guidance, which includes getting tested and self-isolating as soon as possible. 

2. If a match ticket holder is displaying COVID symptoms, they will be expected to contact ticket office. All decisions related to refunds in this matter are at the discretion of the ticket office.  

3. The purchase of the match ticket entitles the holder entry to the stadium for the fixture detailed on the front of the ticket. 

4. Supporters aged 65 or over on August 1st 2020, who are classed as senior concessions, and supporters aged under 11 years, under 18, under 21 or student, will be entitled to a discounted ticket. Proof of age must be given in the format of a birth certificate or passport. (The club reserve the right to obtain this information at the time of purchase for a discounted ticket) All prices include VAT at the appropriate rate. If you are in possession of a ticket when you try to gain entrance to The Valley on a matchday, the club reserve the right to ask you to provide identification. 

5. For purchases in the family areas, for every junior ticket purchased, up to two adult tickets, senior concession tickets or under 21 tickets can accompany the junior ticket. 

6. Match tickets are NON transferrable during the 2020/21 season.

7. Transferring a ticket to a supporter of a visiting team is not permitted. Any supporter who facilitates such an admission to The Valley is liable to have their match ticket cancelled without compensation. 

8. During this period while these terms and conditions are in place, there will be no upgrade or downgrades permitted.  

9. Due to health and safety guidelines and restricted capacity of The Valley, supporters will be unable to transfer their match tickets to any other part of the stadium.

10. Match tickets are not to be sold privately or through any third party website or seller. 

11. The club cannot guarantee that a match will take place at a particular date/time or venue. The club will make every effort to make supporters aware of any changes to first team fixtures. 

12. In the event of rescheduling, postponement or abandonment of a match, the club will have no liability in respect of match ticket holders who incur consequential loss or damage such as (but not limited to) loss of enjoyment or travel costs. 

13. Match tickets remain the property of the club and must be available for inspection at any time. As such the club reserves the right to cancel or withdraw the match ticket if the holder does not comply with its ground regulations and code of conduct. 

14. If a specified seat is unavailable for use due to a club decision or an intervention by the licensing authority or governing body, the club will make every reasonable effort to relocate the supporter. 

15. The club accepts no liability whatsoever if the seat to which this ticket refers is affected by adverse weather conditions or if the view therefrom is affected by pillars or other structural apparatus, and the acceptance of this ticket implies full recognition of this condition by the holder. 

16. Forgotten, lost or damaged tickets/members card can be replaced as long as the ticket purchaser can provide valid identification that matches our database – a £3 admin fee will apply. This is a non-refundable charge. Supporters will be unable to replace a match ticket on the day of a fixture and must contact the ticket office in advance.

17. The club does not accept responsibility for stolen tickets. 

18. It is the responsibility of the match ticket holder to arrive at the stadium on time. Refunds will not be given if a match- ticket holder arrives late for a fixture. This includes but is not limited to problems with transport. 

19. Match ticket holders must sit in their designated seat. Any supporter found to be seated in a different area from the seat indicated on their ticket will be liable to have their ticket confiscated without compensation and could face ejection from the stadium without compensation. 

20. It is the responsibility of the match ticket holder to inform the club in writing of any changes of address/contact numbers or email address. Proof of address must be provided before the club will action the change.

21. Match ticket holders that wish to obtain a refund on a home match ticket must ensure that the tickets are in possession of the ticket office no later than 48 hours prior to the time of kick-off. Only the match ticket value will be refund.

22. If a fixture is placed on restricted sale and a supporter does not fulfil the criteria, the supporter will not be permitted to use another supporter’s details. 

23. Telephone bookings are subject to a £2.50 transaction fee. Online bookings are subject to a £1.50 transaction fee.

24. Supporters must carry photo identification when trying to enter the stadium this is to ensure that the club upholds their responsibilities to the government’s track and trace system.

25. Each match ticket will need to be allocated to a FAN ID, this means supporters will not be able to purchase more than one ticket under a single account.

26. Supporters will only be able to purchase a ticket that their age qualifies them for.

27. Supporters that purchase a membership card are bound by and subjected to the 2020/21 match ticket terms and conditions.

28. Any person entering or seeking to enter the Ground with a concessionary priced Home Match Ticket in circumstances where such person cannot demonstrate to the reasonable satisfaction of the Club their eligibility for such concession will be refused entry. In such case we will not make any refund.

29. If any Print-at-Home tickets are copied and both versions are used to try and gain entry to the ground, only the first ticket that is scanned will be accepted. The second version will not be allowed access to The Valley under any circumstances. Charlton Athletic will be reviewing this process throughout the season.